Last Updated: July 9, 2026
Solayo Africa values your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share, and protect your information when you use the Solayo Africa AI Maternal Companion through WhatsApp, our website, or other supported platforms.
1. Information We Collect
Depending on how you use the Service, we may collect:
Personal Information
- Name
- Phone number
- Email address
- Age
- Location (where voluntarily provided)
- Pregnancy stage
- Expected delivery date
- Baby’s age (for postpartum users)
Health-Related Information
You may voluntarily provide information such as:
- Pregnancy symptoms
- Wellness concerns
- Nutrition preferences
- Medical history relevant to maternal care
- Medication information
- Health goals
Providing health-related information is optional but may improve the personalization of the Service.
Technical Information
We may automatically collect:
- Device information
- Browser type
- Operating system
- IP address
- Usage statistics
- Interaction logs
- Error reports
WhatsApp Information
When you interact through WhatsApp, we may process:
- Phone number
- Messages exchanged with the AI Companion
- Message timestamps
- User preferences
- Conversation history necessary to provide the Service
We do not access your personal WhatsApp conversations outside interactions with our Service.
2. How We Use Your Information
We use your information to:
- Provide AI-powered maternal guidance
- Personalize your experience
- Improve response quality
- Deliver pregnancy stage-specific information
- Schedule reminders
- Facilitate healthcare consultations
- Improve our AI systems
- Monitor platform performance
- Detect fraud and misuse
- Comply with legal obligations
3. Legal Basis for Processing
Where required by applicable law, we process personal information based on one or more of the following:
- Your consent
- Performance of our services
- Compliance with legal obligations
- Legitimate business interests that do not override your privacy rights
4. Sharing Your Information
We do not sell your personal information.
We may share information with:
- Licensed healthcare professionals involved in your care
- Cloud hosting providers
- Payment processors
- Technology service providers
- Analytics providers
- Regulatory authorities where required by law
All service providers are required to protect your information appropriately.
5. AI Processing
Some information you provide is processed by artificial intelligence systems to generate personalized responses.
Human review may occur in limited circumstances, such as quality assurance, safety investigations, technical support, or when required to improve service quality.
6. Data Retention
We retain personal information only for as long as necessary to:
- provide the Service;
- comply with legal obligations;
- resolve disputes;
- improve platform performance; and
- protect our legal rights.
When no longer required, your information is securely deleted or anonymized.
7. Data Security
We implement administrative, technical, and organizational safeguards to protect your information, including:
- encrypted communications where applicable;
- secure cloud infrastructure;
- restricted employee access;
- authentication controls;
- routine monitoring and security practices.
While we take reasonable measures to protect your information, no internet-based service can guarantee absolute security.
8. Your Rights
Depending on applicable law, you may have the right to:
- access your personal information;
- correct inaccurate information;
- request deletion of your data;
- withdraw consent where processing is based on consent;
- object to certain processing activities;
- request a copy of your information in a portable format.
Requests may be submitted using the contact information below.
9. Children’s Privacy
Our Service is not intended for children under the age of 18 without parental or guardian consent.
We do not knowingly collect personal information from children without appropriate authorization.
10. International Data Transfers
Your information may be processed or stored in countries outside your country of residence where our service providers operate.
Where required, we implement appropriate safeguards for international data transfers.
11. Third-Party Services
Our Service integrates with third-party platforms including WhatsApp (Meta), payment providers, healthcare providers, and cloud infrastructure providers.
Those providers have their own privacy practices governing their services.
12. Compliance
We are committed to complying with applicable privacy and data protection laws, including:
- Nigeria Data Protection Act (NDPA)
- Nigeria Data Protection Regulation (NDPR), where applicable
- General Data Protection Regulation (GDPR), where applicable
- Other applicable privacy regulations
13. Changes to This Policy
We may update this Privacy Policy periodically.
The latest version will always be published on our website.
Continued use of the Service after updates constitutes acceptance of the revised Policy.
14. Contact Us
For questions regarding this Privacy Policy or your personal information, please contact:
Solayo Africa
Email: hello@solayoafrica.com
Website: www.solayo.africa
If you believe your privacy rights have been violated, please contact us and we will investigate your concerns promptly.