SÒLÁYÒTerms of use
These terms are an agreement between you and Solayo Nigeria Ltd, a company registered in Nigeria ("Solayo", "we", "us"). They apply when you use solayo.africa or the Solayo app. By using Solayo you agree to them. If you do not agree, please do not use Solayo.
What Solayo is
Solayo gives general information and support for trying to conceive, pregnancy and life after birth. Ask Solayo uses AI to write answers. Answers can be wrong or incomplete, and they are not a diagnosis or a substitute for care from a doctor, midwife or other qualified professional. Always check medical decisions with a professional who can examine you.
Your account
- You can use most of Solayo without an account. If you sign in, keep your email account secure, because sign-in codes are sent there.
- You must be 18 or over to use Community.
- You can delete your account at any time in the app under Me.
Community rules
- Be kind. No harassment, hate, threats or bullying.
- Do not share anyone's private information, including your own phone number or address.
- No selling, advertising or spam, and no medical advice presented as fact.
- Posts are checked automatically and by our team. We can remove posts and suspend users who break these rules.
- You own what you post. You let us show it in Solayo for as long as it stays up.
Shop
- Prices are in naira and include VAT where it applies. Delivery fees are shown at checkout before you pay.
- Payment is taken by Paystack. Your order is confirmed once payment succeeds.
- Delivery times are estimates. Same-day delivery is offered in parts of Lagos only.
- If an item arrives damaged, faulty or wrong, email [email protected] with your order number within 48 hours of delivery, with a photo if you can. We will replace it or refund you in full, including delivery.
- You can return unopened items in their original packaging within 7 days of delivery for a refund of the item price. For hygiene and safety reasons, food, nutrition products, maternity pads, personal care items and anything opened cannot be returned unless faulty or wrong. Start a return by emailing us with your order number.
- Refunds go back to the card or account you paid with, through Paystack, within 7 working days of us approving them. Your bank may take a few more days to show it.
- Regulated products (food, supplements and cosmetics) are sold with their NAFDAC registration number, shown on the product page.
Expert bookings
- Appointments are with independent care professionals. They are responsible for the advice they give you.
- A time is held for you while you pay and confirmed once payment succeeds.
- You can cancel in the app. If you cancel a confirmed appointment at least 24 hours before it starts, you get a full refund. Later cancellations and missed appointments are not refunded.
- If we or the professional need to cancel, we will offer another time or a full refund.
Acceptable use
Do not misuse Solayo: no trying to break in, scraping, overloading it, or using it to break the law.
Liability
We work hard to keep Solayo accurate and available, but we provide it as it is. As far as Nigerian law allows, we are not liable for losses caused by relying on general information in the app instead of professional care. Nothing in these terms limits rights you have under Nigerian consumer protection law.
Your data
Our privacy policy explains how we handle your data.
Changes
We may update these terms. If a change matters, we will tell you in the app before it takes effect.
Law and contact
These terms are governed by the laws of the Federal Republic of Nigeria. Questions: [email protected]